1. Who Is Responsible for Your Information
Product PLC is responsible for the personal information described in this policy. For privacy questions or requests, contact us at [email protected].
2. Information We Collect
We may collect the following categories of information:
- Contact and business information: your name, company name, business email address, telephone number or WhatsApp number when you choose to provide them.
- Product and inquiry information: product family, model, Siemens MLFB or part number, quantity, required condition, destination, application details, support topic, quotation or order reference, and the contents of your message.
- Technical and usage information: IP address, source page URL, requested pages, access time, browser or device information, server logs, and security or diagnostic events.
- Communication records: correspondence and information exchanged with us by website form, email or WhatsApp.
Our website forms are not intended to collect payment-card details, account passwords, government identification numbers, health information or other sensitive personal information. Please do not include such information in an inquiry.
3. How We Collect Information
We collect information directly from you when you complete a quotation, product inquiry, contact or support form, or when you communicate with us by email or WhatsApp. We also receive limited technical information automatically from the website, hosting environment and security functions when you use the site.
4. How We Use Personal Information
We use personal information to:
- review and respond to quotation requests, product inquiries and support questions;
- identify the requested Siemens automation product, model or MLFB and clarify missing inquiry details;
- prepare and communicate quotation, order, delivery and after-sales information;
- maintain records of inquiries, quotations, transactions and business correspondence;
- operate, secure, troubleshoot and improve the website and its forms;
- detect spam, abuse, fraud or other misuse, including through IP-based rate limiting; and
- comply with applicable legal obligations and establish, exercise or defend legal claims.
We do not use information submitted for a quotation or support request for unrelated direct marketing unless you have been given an appropriate choice and the communication is permitted by applicable law.
5. Legal Bases for Processing
Where applicable data protection law requires a legal basis, we rely on one or more of the following:
- Steps requested before entering into a contract or performance of a contract: to review your product requirements, prepare a quotation, process an order and provide related support.
- Legitimate interests: to operate a B2B inquiry website, respond to business communications, maintain appropriate records, protect the site and prevent misuse, provided those interests are not overridden by your rights.
- Legal obligations: to retain or disclose information where required by applicable law, regulation, court order or lawful authority.
- Consent: where consent is required for optional cookies, direct marketing or another specific activity. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.
6. Cookies and Similar Technologies
The website may use cookies or similar technologies that are necessary for website operation, security, form protection and user preferences. These technologies may be set by WordPress, the hosting environment or security services.
Optional analytics or advertising technologies are not used unless they are enabled and any notice or consent required by applicable law has been provided. If optional analytics tools are introduced, this policy and the applicable cookie controls will be updated. You can also manage cookies through your browser settings, although blocking essential cookies may affect website functions.
7. How We Share Information
We may disclose personal information only when reasonably necessary for the purposes described above, including to:
- website hosting, database, email delivery, information technology, security and maintenance providers that process information on our behalf;
- relevant suppliers, logistics providers or business service providers when necessary to review or fulfil a specific quotation or order;
- professional advisers, insurers, auditors or other specialists where necessary for legitimate business or legal purposes;
- government bodies, regulators, courts or law-enforcement authorities when disclosure is legally required; and
- a successor or relevant counterparty in connection with a merger, reorganisation, financing, sale of assets or similar business transaction, subject to appropriate confidentiality measures.
Service providers are expected to process personal information only for authorised purposes and to apply appropriate safeguards. We do not sell personal information or share it for cross-context behavioural advertising.
8. International Data Transfers
Product PLC serves international business customers. Website hosting, email, communications, suppliers and other service providers may process information in countries other than the country where you are located. Where applicable law requires safeguards for an international transfer, we use an available lawful transfer mechanism and appropriate contractual, technical or organisational measures.
If you contact us through WhatsApp or another third-party service, that provider may process information in accordance with its own terms and privacy policy.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. The retention period depends on factors such as the status of the inquiry or transaction, the need to maintain business and accounting records, warranty or dispute considerations, security requirements, and applicable limitation periods or legal obligations.
Technical logs and anti-abuse records are generally retained for a shorter period unless they are needed to investigate a security event. When information is no longer required, we delete it, anonymise it or securely restrict further use, as appropriate.
10. Data Security
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures include controlled administrative access, input validation, form security controls, rate limiting and appropriate service-provider safeguards.
No internet transmission or storage system is completely secure. You should avoid sending passwords, payment-card details or unrelated sensitive information through website forms or ordinary email.
11. Your Privacy Rights
Depending on the law that applies to you, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal information;
- request restriction of, or object to, certain processing;
- request a portable copy of information you provided, where applicable;
- withdraw consent where processing is based on consent; and
- complain to an applicable data protection or privacy authority.
To exercise a privacy right, email [email protected] and describe your request. We may ask for information reasonably necessary to verify your identity and locate the relevant records. Rights may be subject to legal exceptions, and we will respond within the period required by applicable law.
12. Automated Decision-Making
We do not use personal information submitted through the website to make decisions based solely on automated processing that produce legal or similarly significant effects.
13. Children’s Privacy
This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information, contact us so that we can review and, where appropriate, delete it.
14. Third-Party Websites and Services
The website may contain links to third-party websites, communication platforms or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information to a third party.
15. Changes to This Privacy Policy
We may update this policy when our website functions, data practices, service providers or legal obligations change. The revised policy will be posted on this page with a new “Last updated” date. Where required by law, we will provide additional notice of material changes.
16. Contact Product PLC
For questions about this policy or a request concerning your personal information, contact:
Product PLC
Website: https://www.product-plc.com/
Email: [email protected]